Blog 333: Can You Hear Me?
We do business with and support those people who have earned our attention. We are loyal to our friends, to certain businesses, shops and...
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Dennis
- May 18
- 2 min
Blog 332: Compared to What?
There is always something or someone better than you, and there is always someone or something worse. When you start to compare yourself...
60
Tom Frisby
- May 11
- 1 min
Blog 331: At Some Point
“Ordinary life does not interest me.” – Anaïs Nin No matter how good everything is, sooner or later, you’re going to wonder if there is...
50
Dennis
- May 9
- 2 min
Blog 330: You Are An Idea
And good ideas spread. Instead of thinking of yourself as a person who sells stuff or delivers services, think of yourself as an idea....
180
Tom Frisby
- Apr 25
- 1 min
Blog 329: Return on Life
It would be easiest if you worried about the money and let your clients worry about everything else. But, unfortunately, everything else...
150
Tom Frisby
- Apr 20
- 2 min
Blog 328: A Better Review Meeting Part 2
This blog is part of the series I’ve been doing on staging better CX, starting on blog 321. https://www.seriousshift.com/blog All work is...
120
Dennis
- Apr 18
- 2 min
Blog 327: HOw to Host a Can't miss Review Meeting
I think the first step should be to call it something else. For example, does ‘Review Meeting’ capture your work with your client?...
440
Tom Frisby
- Apr 11
- 1 min
Blog 326: How to Stage Better Experiences: Part 4
That ‘thing you do,’ what is it? What would your friends tell me if I asked them what makes you ‘you?’ Your clients can buy investments...
200
Tom Frisby
- Apr 6
- 2 min
Blog 325: How to Stage Better Experiences: Part 3
Parts 1 and 2 are blogs 321 and 322 – DMW. The following serious shift involves how you use time with your clients. The more people you...
260
Dennis
- Mar 30
- 1 min
Blog 324: Making Time Matter
Mathieu Tarissants-Gravel is the most incredible lift operator (known affectionally as ‘Lifty’ or ‘Lifties’) I have ever encountered....
200
Dennis
- Mar 28
- 1 min
Blog 323: How To Do Your Best
Your results are directly related to the position you put yourself in. A person with average talent and ability will outperform a genius...
120
Dennis
- Mar 14
- 2 min
Blog 322: How to Stage Better Experiences, Part 2
We started overhauling client experience in the last blog; specifically, I wrote about the importance of considering emotions before...
390
Dennis
- Mar 9
- 2 min
Blog 321: HOw To Stage Better Experiences
March is Client Experience month. The next 8 blogs are about improving your business fortunes by learning how to shift beyond delivering...
710
Dennis
- Mar 7
- 1 min
Blog 320: Busy Doing What?
Stephen Covey said something smart that stuck with me, “The key is not to prioritize what is on your schedule, but to schedule your...
200
Dennis
- Mar 2
- 2 min
Blog 319: Root Cause vs Symptoms
Focusing inward and investing your precious time, energy and money in internal improvements that allow you to become more productive...
90
Dennis
- Feb 28
- 2 min
Blog 318: The Five Shifts I Made To Be A Better Leader
I have been a CEO for nearly 30 years, which surprises me. I had to count on my fingers! These four things I figured out have helped me...
100
Tom Frisby
- Feb 21
- 1 min
Blog 317: Mistakes, misfires & Miserable Messes
“I’ve got to keep breathing. It will be my worst business mistake if I don’t.” – Steve Martin We all make mistakes in business. I’ve made...
100
Tom Frisby
- Feb 14
- 2 min
Blog 316: Powerful Leadership Traits - Part 2
This is a follow-up to last Thursday’s post. I was with a client a few weeks ago and the topic of humility and leadership came up. On the...
100
Tom Frisby
- Feb 9
- 2 min
315: 3 Powerful Leadership Traits – Part 1
I was with a client a few weeks ago, and the topic of humility and leadership came up. On the plane home, I had lots of time to think...
160
Tom Frisby
- Feb 7
- 2 min
Blog 314: How To #$%@up Experiences
The easiest way is to be stingy with your thoughts and actions. To focus on the service, on completing the task and nothing else. That...
140
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