Stop Confusing Client Service with Client Experience
Stop confusing what your clients need with what they want. Escape the soul-sucking sea of sameness and the effects of commoditization by better understanding that selling excellent investments and services is no longer enough. Clients are looking for and measuring value differently.
Dangerously Funny. Wickedly Smart.
“Dennis is not only an outstanding presenter, but he’s also an outstanding person as well. He has integrity, honesty and cares about his position and the people he works with. He provides easy-to-understand ways for improving the strategy for your business.”
Co-Founder of DMW Strategic Consulting
Co-Founder of the Serious Shift Inner Circle
Certified Experience Economy Expert
Pioneering Member of the World Experience Organization (WXO)
Author of the book - Serious Shift
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