DennisDec 30, 20202 minBlog 142: 3 Steps To Stand Out In A Distracted CrowdThe short answer is … Accept that CS and CX are not the same things. Personalize and eliminate customer sacrifice. Create something for...
DennisDec 15, 20204 minBlog 140: Love The Hard StuffThis blog is inspired by something that Dan Fleyshman said the other week. For those of you who don’t know Dan – and I’m going to guess...
DennisDec 11, 20202 minBlog 139: A Faster HorseI read something the other day about Steve Jobs that got me thinking. He was commenting on his famous disdain for paying too much...
DennisDec 4, 20201 minBlog 138: 4 Critical Errors That Will Put You In The DitchThink about your car and all the incredible technology that is built into it to not only make it reliable and comfortable, but safe....
DennisOct 14, 20201 minBlog 137: Make Better HabitsAristotle said that we are what we repeatedly do. For too many of us what we repeatedly do is often say that we’ll start tomorrow. Here...
DennisApr 16, 20202 minBlogcast 104: Find Your PeopleWe all know that you can’t be all things to all people but we are less clear on how to do it. Start by shifting your thinking about 3 key...
DennisApr 9, 20201 minBlog 103: Facts Or StoriesHaving all the facts on your side is great, but it isn’t always enough to win the sale or the argument. Great businesses and brands...
DennisApr 7, 20201 minBlog 102: Old You – New YouWhen everything that could go wrong does go wrong you will most likely be the one required to fix it. You will feel a pull between the...
DennisApr 2, 20201 minBlog 101: Worry About Something ElseI know the coronavirus is really serious and important. We should do what our health care professionals are advising. Stay home, stay...